Terms & Conditions.
Terms and conditions
1. Bookings & Classes
1. All classes must be booked in advance via [booking system/website/app].
2. Each class has a maximum of 5 participants per reformer; bookings are accepted on a first-come, first-served basis.
3. Arrive at least 5–10 minutes before your scheduled class. Late arrivals may be refused entry to avoid disrupting the session.
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2. Packages, Credits & Pricing
1. Classes may be purchased as:
• Single pay-as-you-go class
• 4-class package:
• Intro offer: (new clients only)
2. All classes are purchased as credits in your account:
• Single class = 1 credit
• 4-class package = 4 credits
• Intro 2-class offer = 2 credits
3. Credits expire 8 weeks from the date of purchase (except where stated in the intro offer).
4. Packages are non-transferable and may not be exchanged for cash.
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3. Cancellations & Credit Policy
1. Classes must be cancelled at least 24 hours before the scheduled time.
2. If cancelled on time:
• Block/package classes → credit is returned to your package account
• Single pay-as-you-go classes → credit is returned to your account
3. Late cancellations or no-shows result in the credit being used.
4. Expired credits cannot be refunded or reinstated.
Holiday Closures & Credit Extensions
In the event of a full studio closure due to holidays or scheduled time off, expiry dates for active class credits will be extended by the same number of days that the studio is closed. This extension applies only to accounts with active credits at the time of closure. Regular days when the studio is not scheduled to operate are not included in this calculation.
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4. Health & Safety
1. All participants must ensure they are medically fit to exercise and disclose any injuries or medical conditions prior to participation.
2. Classes involve Pilates and reformer equipment; participants assume all risk of injury.
3. The studio is not liable for injuries arising from improper use of equipment or failure to follow instructor guidance.
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5. Studio Conduct
1. Respect for instructors, staff, and fellow clients is mandatory.
2. The studio reserves the right to refuse service to anyone exhibiting inappropriate or unsafe behaviour.
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6. Personal Property
1. The studio is not responsible for loss, theft, or damage of personal belongings brought on site.
2. Lockers, if provided, are used at your own risk.
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7. Data & Communication
1. By purchasing classes, you consent to receiving studio communications via email, phone, or text regarding bookings, offers, and studio updates.
2. Personal data will be handled according to our Privacy Policy.
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8. Liability
1. The studio, its instructors, and staff shall not be held liable for personal injury, loss, or damage except where required by law.
2. Participation in classes is at your own risk.
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9. Changes to Terms
1. The studio reserves the right to amend these Terms & Conditions at any time.
2. Changes will be communicated on the studio website and/or via email.
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By booking or attending a class, you agree to abide by these Terms & Conditions.
Privacy Policy
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1. Introduction
Aura Reformer LTD is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and store your data when you use our website, booking system, and studio services.
We process personal data in accordance with UK GDPR and applicable data protection laws.
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2. Information we collect
We may collect and store the following information:
• Name
• Email address
• Phone number
• Billing and payment information
• Booking history
• Health questionnaire / PAR-Q responses
• Emergency contact details
• Website usage data (cookies and analytics)
Health information is considered sensitive personal data and is handled with extra care.
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3. How we use your information
We collect personal information to:
• Manage bookings and class attendance
• Process payments
• Provide safe instruction and exercise guidance
• Respond to enquiries
• Send booking confirmations and reminders
• Maintain health and safety standards
• Improve our services
• Send marketing communications (only with consent)
We only collect information necessary to run the studio safely and effectively.
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4. Legal basis for processing
We process your personal data under the following lawful bases:
• Contract: to provide booked services
• Legal obligation: health & safety responsibilities
• Legitimate interest: running the studio
• Consent: marketing communications and sensitive health data
You may withdraw consent at any time.
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5. Health information
Health questionnaire and PAR-Q information is collected to ensure safe participation in classes. This information is confidential and accessed only when necessary for instruction and safety.
Clients are responsible for keeping their health information accurate and up to date.
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6. Data storage & security
We store personal data using secure third-party booking and payment platforms. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
We do not sell or share personal information for marketing purposes.
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7. Third-party services
We use trusted third-party providers to operate our website and booking system, including:
• Website hosting platform
• Booking/scheduling software
• Payment processors
• Email communication tools
These providers process data on our behalf and comply with data protection regulations.
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8. How long we keep your data
We keep personal information only as long as necessary to provide services and meet legal obligations. Health and booking records may be retained for safety and insurance purposes.
When data is no longer required, it is securely deleted.
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9. Your rights
Under GDPR, you have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request a copy of your data
To exercise these rights, contact us at:
amy@auraereformer.co.uk
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10. Cookies
Our website uses cookies to enable booking functions, improve performance, and analyse usage. For more information, please see our Cookie Policy.
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11. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
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12. Contact
If you have questions about this Privacy Policy or how your data is handled, contact:
Aurae Reformer
Cookie Policy
Business name: Aurae Reformer
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What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information about how the site is used.
Aura Reformer LTD uses cookies to operate our website, manage bookings, and improve performance.
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How we use cookies
We use cookies to:
• Enable secure login and account access
• Support online booking and payments
• Remember user preferences
• Analyse website performance
• Improve website functionality
• Support marketing communications (if enabled)
Some cookies are essential for the website to work and cannot be disabled.
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Types of cookies we use
Essential cookies
These cookies are required for the website to function. They enable core features such as booking classes, logging into accounts, and processing payments.
Performance and analytics cookies
These cookies help us understand how visitors use our website so we can improve it. They collect anonymous information about page visits and user behaviour.
Functional cookies
These cookies remember your preferences to provide a smoother experience when returning to the website.
Marketing cookies (if used)
Marketing cookies may be used to deliver relevant advertisements or measure marketing effectiveness. These cookies are only used with your consent.
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Third-party cookies
We may use trusted third-party services that place cookies on our website, including:
• Website hosting provider (e.g. Squarespace)
• Booking and scheduling platform
• Payment processors
• Analytics providers
• Social media integrations
These providers operate under their own privacy and cookie policies.
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Managing cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
• Delete cookies
• Block cookies
• Receive alerts before cookies are stored
Please note that disabling essential cookies may affect your ability to use booking and account features.
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Changes to this policy
Aurae Reformer may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.